Brio Grafix

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PROCESS:

PAYMENT & SHIPPING:

GENERAL INFORMATION:


How do we get started?

Every job begins with the collection of information about the project, otherwise known as the brief. The brief includes details such as project specs (dimensions, colors, folds, quantity, etc.), timelines, and client profile information. It’s also helpful if the client can reference existing projects, web sites, etc. that represent their preferred design aesthetic.

With a clear picture of client expectations we develop a quote. If the client elects to go forward, a work order is drafted, signed, and a deposit collected.

Design work begins with follow-up revisions as needed. When proof approval is received the project files are prepped for delivery to a third-party printer or to the client. The balance due is collected prior to delivery of the digital files.

Whether Brio Grafix or the client coordinates printing, we are always available to help resolve any font or file format issues that may arise.

How long will it take to complete my project?BACK TO TOP

Turnaround times vary depending on the complexity of the job, the number of revisions, whether the job includes copywriting and printing, and the number of projects currently in the queque. Sample turnarounds are as follows:

  • Logo Design from 4-7 business days.
  • Tri-fold Brochure Design requiring copywriting averages 5-7 business days.
  • Signs can be designed and printed in 3-5 business days.

Rush orders are possible for some projects at additional cost.

What type of files do you accept, and what type of files will you deliver?BACK TO TOP

We use a CS5 Illustrator and Photoshop workflow, therefore, native ai & psd files are preferred. Artwork or images may also be sent in pdf, eps, tiff, or jpg formats. The resolution quality should be 300 dpi for print work, and 72 dpi for web work. Images captured off the internet will not be of sufficient quality for printing.

In return, Brio Grafix creates a variety of file formats for the client. For example, logos are vector-based and will be delivered in native ai or eps, jpg, psd & png formats. There is no extra charge for sending additional file formats.

How much do you charge?BACK TO TOP

Every job is unique, and quantity affects price, but here are a few ballpark prices for reference.

  • Logo Design starts at $300 and includes 2-3 concepts, and 3 rounds of revisions.
  • Brochure/Flyer Design starts at $60/page. (Printing costs are extra.)
  • Signs: Coroplast Arrows start at $145, Vinyl Banners start at $4.50/sq.ft. (All sign prices include design.)
  • Web Page Comps start at $250 for the home page and $100 per page thereafter.

Will you match a lower quote from one of your competitors?BACK TO TOP

The simple answer is no. Our prices are fair and competitive when considering the exceptional quality of our creative, products, and services.

What are your payment terms and what payment methods do you accept?BACK TO TOP

A 50% deposit is collected upfront with the balance due upon final proof approval. Digital files are sent to the printer or client after the balance due is received. Payment may be made via cash, check, VISA or MasterCard.

Is the cost for shipping included in the price of my project?BACK TO TOP

No, shipping costs are calculated separately.

What happens if my shipment arrives damaged?BACK TO TOP

If an item arrives damaged please contact Brio Grafix right away. Damage must be reported within 7 business days of delivery. No allowances or credits will be made after that period.

What is your return policy?BACK TO TOP

Custom products cannot be re-sold, therefore, barring production error or damage, all sales are final.

Can I cancel my project after I have given proof approval?BACK TO TOP

If the project is cancelled during the design phase you will be charged for the design time logged to date. If the project also involves printing, requests to cancel an order will be accommodated if possible. A job cannot be cancelled once the printing process is underway, and consequently, payment in full would remain your responsibility.

Will my project be featured on your gallery page?BACK TO TOP

It's possible your project may be selected, however not guaranteed.

The Gallery page's featured projects are changed periodically to reflect a current, representative sample of the variety and quality of Brio Grafix product and service offerings.

Need more information? Drop us line via our Contact page.


Privacy TermsBACK TO TOP

Your privacy is very important to us, therefore we make our Privacy Terms very clear.

We collect no Personal Information about you other than the information you voluntarily submit to us. Any personal information you provide to us (e.g. name, email address, physical address, etc.) will be used solely for the purposes of processing transactions with you, providing information to you, or receiving feedback from you. For example, in the course of processing an order it may be necessary to provide a shipping vendor with your physical address.

Personal information will not be released, disclosed, or transferred to any third party for any reason other than those listed above.

In an effort to continually improve the quality of our online services and better understand the source and usage patterns of our web site visitors, Brio Grafix employs web site analytics that use cookie technology to collect Non-Personal Information (e.g. browser type, length of visit, new vs returning, etc.). This information is for internal use only and will not be released, disclosed, or transferred to any third party.

As we continue to develop our web site and employ newer technologies our Privacy Terms will likely need amending. Amendments to said Terms will be posted on our web site for your review.

Brio Grafix makes no representations about how information is gathered or disclosed on other, third-party web sites accessed via links on the Brio Grafix web site. We encourage you to review their privacy policies and terms of use as they may differ from our own.


Use TermsBACK TO TOP

This web site is maintained for your information and convenience. By using, visiting or browsing the Brio Grafix web site you are affirming that you accept and agree to be bound by the Use Terms set forth below and by the Privacy Terms set forth above. If you do not accept and agree to be bound by said Terms you are not authorized to use the Brio Grafix web site, and we respectfully ask you to leave.

Nothing contained in this site shall be construed as granting to the user a license in, or any right to use, any trademark, copyright or other intellectual property belonging to Brio Grafix, belonging to any entity whose products are referred to in this site, or belonging to third parties whose sites can be accessed via this site.

While Brio Grafix has used its best efforts to ensure that the information contained within this site is current and accurate, Brio Grafix makes no representations or warranties as to the accuracy, reliability or completeness of the information, and expressly disclaims liability for any errors or omissions. Further, Brio Grafix makes no warranties of merchantability, fitness for a particular purpose, and/or non-infringement. The disclaimers in this paragraph also apply to information contained on other, third-party sites accessed via links on the Brio Grafix web site.

As we continue to develop our web site and employ newer technologies our Use Terms will likely need amending. Amendments to said Terms will be posted on our web site for your review.

Brio Grafix reserves the right to make changes to the information described in this site at any time without notice.



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How may we help you?

     951.223.1177